Member Services Officer

Responsibilities:

• Serve as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily;
• Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction;
• Support and monitor membership programme planning, development, coordination, instructor management and review to ensure all programmes satisfied professional standards.
• Perform other ad hoc duties as assigned by the supervisor.

Requirements:

• Degree in Business Administration or Hospitality Management preferable or any related discipline;
• Minimum 3 years' related working experience with at least 1-2 years in supervisory level;
• Solid experience in customer services is an absolute advantage;
• Good communication and interpersonal skills in spoken English, Cantonese & Mandarin, also good command in written English & Chinese
• Proficiency in Microsoft Office;
• Customer-oriented, responsible, independent, self motivated & strong interpersonal skills;
• Shift duty is required (Mon – Sun);
• Immediately available is highly preferred.