Enrolment Issues
Postal/Drop-in Box/ On-spot Enrolment Guidelines

Postal/Drop-in Box/ On-spot Enrolment Guidelines

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  • Please come by G/F Member Services Counter for Cash or Cheque payment.
  
  • All registration quota is limited and it will be offered on first-come-first served basis to who completed the online or offline enrolment procedure. The on-site payment methods include cash, cheque, credit card, Octopus card, Alipay, or WeChat Pay
  
  • All cheque payments shall be signed payable to "YMCA of Hong Kong". Post-dated cheque is not accepted.
  
  • There is no reservation after the online platform is launched. You need to settle the payment within 20 minutes after choosing the courses.
  
  • Master member discount is not available for online enrolment, please come to enrol in person to enjoy the discount offer.
  
  • Participant should be aware of the time slots of different classes to avoid conflicting time schedule when enrolling. Please choose the most appropriate course / activity time and date carefully.
  
  • Personal request of course / activity transfer or withdrawal must be submitted to Member Services Section 14 days prior to the commencement of course / activity. An administration fee of HK$200 will be charged per person per successful course / activity transfer or withdrawal. If the enrolment fee is less than or equal to $200, 75% of it will be refunded.
  
  • Any request of course / activity transfer or withdrawal after or 14 days before course / activity starts is not allowed. No refund for such cases.
  
  • YMCA of Hong Kong reserves the right to cancel course / activity due to insufficient enrolment. All efforts will be made to place participants in a similar course. If none is available, fees paid will be refunded to participant E-Wallet. Request of E-point withdrawal must be submitted to member service section for further process.
  
  • There will be no make-up class or refund for any absences. Participants must not exchange or transfer courses with one another after enrolment. Replacement attendee is prohibited. The YMCA of Hong Kong will arrange make-up session for any cancellation which is due to administrative reasons (e.g. instructor call sick), subject to the notification of the organizing sections.
  
  • Please refer to the “Bad Weather Policy” for bad weather conditions.
  
  • In the event of holiday or special programme, all classes affected will be postponed. Rearrangement will be confirmed by staff.
  
  • The YMCA of Hong Kong will arrange make-up session for any cancellation which is due to administrative reasons (e.g. instructor call sick), no refund for such cases.
  
  • Please show the confirmation email or a hard copy of receipt to the instructor for checking in the day of the activity or the first day of the class. 
  
  • Participants must complete the enrolment procedure before attending a class.
  
  • The YMCA of Hong Kong has the right to amend the details of activities, courses and programmes, without prior notice. Members shall be notified of the change by staff subsequently.
  
  • Please refer to the notice posted at Member Services Section on G/F for the updated venue of the courses / activities.
  
  • All participants must ascertain to comply with the criteria of concerned classes before enrolling. Those classes requiring individual screening of participants will be specified in the publicity materials and successful applicants will be notified d by staff.
  
  • For continuous classes, all current participants must pay before the required date to ensure they continue to enrol in the coming new one; or else, the quota will be allotted to other applicants.
  
  • For progressive classes of different levels, participants will be promoted to classes of higher grades according to one's abilities and the recommendation of the instructors.
  
  • Please upload the valid report slip to the enrolment form when enrolling for those courses bearing the certificate symbol.
  
  • The YMCA of Hong Kong has the right to take photo of or video-record the class activity for the purpose of publicity and course promotion. Participants who do not wish to be captured by photo or to be shown in any other means, please kindly notify staff in advance. The YMCA of Hong Kong will then make proper arrangement.